Hospitality IPTV - Hotel VOD

NexusWerkz Xenia IPTV Hospitality Solution

Ask any hotelier about profitability and they will tell you that customer loyalty is the foundation to the hotel's sustained profitability and growth. Moreover, with the pressures from the economic times we are facing, increasing the hotel customer's share of wallet is also critical.

The time to focus on hotel guest loyalty is now.
 
The key to success lies in enhancing customer loyalty lay in the following:

1.  Creating a personalised, unique hotel guest experiences or "memory makers"
2.  Providing excellent customer service including great house-keeping.

Creating a personalized guest experience - their home away from home.
Like the home, a hotel room is an extension of the comforts we come to expect. Therefore, the television is very central as part of that in-room experience and more importantly a revenue generating tool.

The key benefits of the NexusWerkz Xenia Hospitality Solution are as follows:

Enhance Customer Experience:
1.  Personalized, interactive in-room infotainment is critical to retain hotel customers as it makes their stay more efficient, yet unique.
2.  Customisable User Interfaces (U.I) will allow for a personal-touch; world class UI design and navigation creates a pleasant user experience.

Improved Share of Wallet:
1.  The hotel needs to increase how much each customer spends, over and above room rates.
2.  Providing IP services like internet access, VOD, Cityscape Guides from our Travel & leisure Channel will allow co-sharing of additional revenue streams through advertising for hotel and local partners by increasing the average room revenue per customer.

Ultimately, the goal for hoteliers is to increase their customer loyalty factor. AÿHarvard Business Review showed that a 5% increase in customer retention could increase profits by as much as 100%. With an increasing competitive global hospitality environment; customer acquisition costs are getting higher whilst, customer churn rates are at an unprecedented high.

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